- Bernie Sloan's Digital Reference Pages - Several bibliographies, lists, papers, and reports on online or virtual or digital reference services.
- Cooperative Reference Service Policy Manuals - Guidelines to help libraries create cooperative agreements to share reference services between institutions.
- Guidelines for Behavioral Performance of Reference and Information Services Professionals - Criteria list to be used to evaluate the reference skills of library staff.
- Guidelines for Medical, Legal, and Business Responses - Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.
- Management by Wandering Around: Reference Rovering and Quality Reference Service - Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.
- Minnesota Opportunities for Reference Excellence - The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.
- Sites for Reference Sources - Collection of links that library staff would find useful in conducting reference work.
- Virtual Reference: Overrated, Inflated, and Not Even Real - Article critical of chat and e-mail reference services in libraries.
- Wonderful World of Wombats - Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.
